Assessment of e-learning Experience of Senior High School Students in a Private School

Geff B. Sagala; Ismael  A. Haguisan III; Rhon Dave P.  Suarez

doi:10.52006/main.v5i4.562

Geff B. Sagala University of San Agustin, Iloilo City, Philippines https://orcid.org/0000-0003-0829-5571
Ismael A. Haguisan III La Consolacion University Philippines, City of Malolos, Philippines https://orcid.org/0000-0001-6206-8957
Rhon Dave P. Suarez La Consolacion College-Bacolod, Bacolod City, Philippines https://orcid.org/0000-0002-9015-573X

DOI: https://doi.org/10.52006/main.v5i4.562

Keywords: e-learning, SERVQUAL, Descriptive-correlational, Philippines

Abstract

The global pandemic drastically impacted the education landscape, directing schools to shift from traditional classrooms to online education. Online education paved the way for e-learning as the new normal mode of education. This study assessed the e-learning experiences of Senior High School students in a private academic institution that used a descriptive-correlational research design using mean, standard deviation, t-test, ANOVA, and Pearson correlation coefficient in data analysis. Three hundred sixteen students were surveyed. Results showed that perceived quality is very positive, and students were highly satisfied with their e-learning experience; however, this was not translated to the behavioral intention of recommending e-learning to other students. Results also showed that only the perceived quality significantly differs while the other dimensions do not vary. Finally, the results showed that e-Learning quality, level of satisfaction, behavioral intention, and grade expectation were all positively correlated. It can be concluded that students show a positive assessment of their e-learning experience. However, developing strategies that will enhance their educational learning experience is still recommended to fully embrace the new normal education.